We, the officials and employees of the Central Philippines State University (CPSU) pledge and commit to deliver quality public service as promised in this Citizen Charter. Specifically, we will:
- Serve with integrity and honesty
- Be prompt and timely in reporting to work
- Be at the station during working hours
- Wear proper uniform and identification
- Provide adequate and accurate information
- Be polite and courteous to co-workers and clients
- Respond promptly to complaints
- Be fair to all clients
- Be consistent in applying rules
- Provide feedback mechanism
- Practice professionalism
- Demonstrate sensitivity and appropriate behavior
- Ready to be of service even outside duty hours as the need arises.