Citizens Charter

Documnet File :  Citizens Charter, Certificate of Compliance                

We, the officials and employees of the Central Philippines State University (CPSU)  pledge and commit to deliver quality public service as promised in this  Citizen Charter.  Specifically, we will:

    • Serve with integrity and honesty
    • Be prompt and timely in reporting to work
    • Be at the station during working hours
    • Wear proper uniform and identification
    • Provide adequate and accurate information
    • Be polite and courteous to co-workers and clients
    • Respond promptly to complaints
    • Be fair to all clients
    • Be consistent in applying rules
    • Provide feedback mechanism
    • Practice professionalism
    • Demonstrate sensitivity and appropriate behavior
    • Ready to be of service even outside duty hours as the need arises.