We, the officials and employees of the Central Philippines State University (CPSU) pledge and commit to deliver quality public service as promised in this Citizen Charter. Specifically, we will:
Serve with integrity and honesty
Be prompt and timely in reporting to work
Be at the station during working hours
Wear proper uniform and identification
Provide adequate and accurate information
Be polite and courteous to co-workers and clients
Respond promptly to complaints
Be fair to all clients
Be consistent in applying rules
Provide feedback mechanism
Practice professionalism
Demonstrate sensitivity and appropriate behavior
Ready to be of service even outside duty hours as the need arises.